Customers at Work
ISBN:
9781137293244
Auflage:
2013
Verlag:
Palgrave Macmillan UK
Land des Verlags:
Vereinigtes Königreich
Erscheinungsdatum:
25.07.2013
Herausgeber:
Format:
Hardcover
Seitenanzahl:
257
Lieferung in 3-4 Werktagen
Versandkostenfrei ab 40 Euro in Österreich
Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer's active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services.
Schlagwörter
Biografische Anmerkung
Tabea Beyreuther, Chemnitz University of Technology, Germany
Bernd Bienzeisler, Fraunhofer Institute for Industrial Engineering, Germany
Thomas Birken, ISF München, Germany
Fritz Böhle, University of Augsburg, Germany
Christian Eismann, Chemnitz University of Technology, Germany
Heidemarie Hanekop, University of Göttingen, Germany
Anna Hoffmann, Chemnitz University of Technology, Germany
Sabine Hornung, Chemnitz University of Technology, Germany
Heike Jacobsen, Brandenburg University of Technology, Germany
Nick Kratzer, ISF München, Germany
Wolfgang Menz, ISF München, Germany
Kerstin Rieder, Aalen University, Germany
G. Günter Voß, Chemnitz University of Technology, Germany
Stephan Voswinkel, Johann Wolfgang Goethe-Universitaetthe, Germany
Margit Weihrich, Augsburg University, Germany
Volker Wittke University of Göttingen, Germany
