Data Envelopment Analysis in the Service Sector
ISBN:
978-3-8244-7012-9
Auflage:
1999
Verlag:
Deutscher Universitätsverlag
Land des Verlags:
Deutschland
Erscheinungsdatum:
29.09.1999
Herausgeber:
Reihe:
Harzer wirtschaftswissenschaftliche Schriften
Format:
Softcover
Seitenanzahl:
336
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The public and private service sector shows some specificity that classical measurement and benchmarking instruments normally fail to serve. Missing prices for public goods or distinct firm-specific solutions to the same problem - and, thus, different production techniques - are only two of the frequently arising problems. This volume emphasizes the possibilities to adjust and develop the methodology of Data Envelopment Analysis in order to meet the requirements of the service sector and highlights the widespread application of the instrument - especially to problems the orthodox methods fail to solve or to emerging fields within the service sector.
Schlagwörter
Biografische Anmerkung
Dr. Georg Westermann is professor for Business Studies and Public Sector Management at the Hochschule Harz.
