Exploring the Design and Effects of Internal Knowledge Markets
This book investigates the design and implementation of market mechanisms to explore how they can support knowledge- and innovation management within firms. The book uses a multi-method design, combining qualitative and quantitative cases with experimentation. First the book reviews traditional approaches to solving the problem as well as markets as a key mechanism for problem solving. After a short discourse on the applied methodology the book discusses internal- market types and examples of internal markets. It goes on to describe design guidelines including incentives design, governance mechanisms and lessons learned. It then analyzes the effects of internal knowledge markets. The book concludes with implications for theory and practice as well as the short-term perspectives.
Hind Benbya is Professor of Technology and Innovation Management in Montpellier Business School. Her research and consulting consists in developing frameworks and tools for implementing and evaluating complex IT to support knowledge and innovative work. Her work has appeared in several practitioner and academic journals, including MIT Sloan Management Review, Information Technology and People, Journal of Information Technology, Communications of the AIS among others. Hind is author and co-editor of two books: Knowledge Management Systems Implementation: Lessons from the Silicon Valley and Successful OSS Project Design and Implementation. She regularly works with leading firms in the US and Europe and presents her research at premier academic and practitioner venues.
