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Remarkable Brand Experiences

ISBN:
9781292142135
Verlag:
FT Publishing International, Pearson Education Limited
Land des Verlags:
Vereinigtes Königreich
Erscheinungsdatum:
15.06.2025
Autoren:
Format:
Softcover
Seitenanzahl:
224
Ladenpreis
21,39EUR (inkl. MwSt. zzgl. Versand)
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How does a business differentiate itself through the customer experience and win exemplary levels of customer advocacy and love?

 

Customer  Experience  is  a  hot  topic  in  business  circles,  for  good  reason,  managing  the  customer experience has become increasingly complex, yet also essential for businesses to compete and grow.  Whilst in no way trying to diminish the importance of this work, there is an elephant in the room called differentiation. This is where the Brand takes centre stage.

 

In this book, you'll discover what is meant by the Branded Customer Experience, why it’s so important today, some of the common hurdles in executing a brand experience strategy, compelling examples from companies that are getting it right, and simple steps that companies can start taking today to deliver a customer experience that is not only efficient, but reflects (and never loses sight of) what is distinctive and desirable about the brand.

  • Find out how the best brands  are winning the battle for customers’ hearts, minds, & wallets
  • Differentiate your business through customer experience
  • Win exemplary level of customer advocacy
  • Use a simple framework to create your own exemplary customer experiences
Biografische Anmerkung
Deborah Saunders is a passionate advocate of customer experience, and its essential role in building strong and enduring brands. With over 20 years’ experience in marketing and strategy consulting, she has worked with businesses big and small, across three continents, in helping them transform the way they interact with customers and create strong brands.