Steps to Improved Firm Performance with Business Process Management
ISBN:
978-3-658-07469-2
Auflage:
2015
Verlag:
Springer Fachmedien Wiesbaden GmbH
Land des Verlags:
Deutschland
Erscheinungsdatum:
28.10.2014
Reihe:
Advances in Information Systems and Business Engineering
Format:
Softcover
Seitenanzahl:
220
Lieferung in 5-10 Werktagen
Versandkostenfrei ab 40 Euro in Österreich
Business Process Management (BPM) has become a widely adopted management approach, prompting significant investments by private and public companies since 2000. Since neither the concept of BPM nor the factors leading to successful BPM initiatives are grounded in theory and also lack empirical support, Tahvo Hyötyläinen explores what business value BPM and BPM Systems can cause and how they can bring about improved firm performance. The author’s main implication is to show how to enhance the probability of success with BPM and its Systems. His
research also adds to the understanding on how to increase customer-centricity –an empirically supported yet less studied direction of BPM.
Schlagwörter
Biografische Anmerkung
Tahvo Hyötyläinen has completed his Ph.D. thesis under the supervision of Prof. Pertti Järvinen, University of Tampere. He works as a Senior Architect in the fields of business and software architectures and development.
