The Art of Benchmarking
ISBN:
978-3-03-090588-0
Auflage:
1st ed. 2022
Verlag:
Springer International Publishing
Land des Verlags:
Schweiz
Erscheinungsdatum:
09.12.2022
Reihe:
Contributions to Management Science
Format:
Softcover
Seitenanzahl:
164
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Benchmarking is considered a must for modern management. This book presents an approach to benchmarking that has a solid mathematical basis and is easy to understand and apply. The book focuses on three main topics. It shows how to formalize the representation of benchmarking objects. Furthermore, it presents different methods from decision making and voting and their application to benchmarking. Finally, it discusses suitable features for different benchmarking objects. The objects considered are taken from IT management, but can be easily transferred to other business areas, which makes the book interesting for all practitioners in the management field.
Biografische Anmerkung
Martin Kütz is an expert in IT performance management. From 2009 to 2018, he was a professor for Business Information Management at Anhalt University of Applied Sciences (Germany).
