The Business You Already Have...
ISBN:
978-3-9829336-4-1
Verlag:
DRO Business Books
Land des Verlags:
Deutschland
Erscheinungsdatum:
05.09.2026
Format:
Softcover
Seitenanzahl:
170
Lieferung in 3-4 Werktagen
Versandkostenfrei ab 40 Euro in Österreich
The knowledge, care and character may already be in your business. This book helps them travel.
A learner may need to understand the work. A customer may need the right personal message at the right stage. A prospective customer may need useful information, a reason to trust the business and a clear way to make contact.
The Business You Already Have... Help People Find Their Way In — The DRO-Way in Action brings these needs together through one complete example of a small business supplying made-to-measure goods.
Three connected parts show what this can look like in practice:
Learning and Training
Give useful knowledge a reusable home. Help another person understand the business, follow the working journey and find the current information they need. Add more specific learning when a real role requires it.
Customer Communication
Explore seventeen complete email starting texts covering the Customer Journey from first enquiry through quotation, order, completion, aftercare and return. Personalise each message while keeping the facts, tone and next step clear.
Digital Presence, Social Media and Customer Reviews
Help people find, understand, trust and contact the business. Share useful knowledge, show the character of the service and support genuine reviews and relationships—while keeping public activity manageable.
Direction. Review. Organisation.
Keep the real business, its promise and its voice visible. Review the needs, wording and evidence. Give learning, communication and public activity a clear practical home.
The complete example comes with plain-English guidance to help you see the connections, ask useful questions and adapt what genuinely fits. Your business supplies its own knowledge, people, language and decisions.
Written for sole traders, owners of very small businesses and people preparing to begin. Also useful for learners, educators and people providing practical business support.
Drawing on around forty years of practical business and organisational experience, Deborah Rosador shares a route that works beside the reader rather than deciding for them.
A complete book within the DRO Business Books family, it can be used with your own established business foundations or alongside The Business You Already Have... Bring It into View.
The DRO-Way provides the route.
The Owner decides what belongs.
Not More. Not Less.