Algorithmic Decision-Making in Service Work
ISBN:
978-3-7560-1013-4
Verlag:
Nomos
Land des Verlags:
Deutschland
Erscheinungsdatum:
12.12.2024
Reihe:
Arbeit, Digitalisierung und Organisation
Format:
Softcover
Seitenanzahl:
401
Lieferung in 3-4 Werktagen
Versandkostenfrei ab 40 Euro in Österreich
Far-reaching transformations in the world of work are being discussed vividly under the term ‘artificial intelligence’. Questions arise about the changing role of humans in work processes and their freedom to determine work content and conditions.
This book explores these potential areas of conflict and examines how algorithmic decision-making systems influence the job autonomy of service workers. Using case studies from outpatient care and banking services, this book shows under which organisational conditions positive experiences of autonomy are enabled.
Dr Gina Glock is a work sociologist, who researches the interplay of work and digitalisation.
Schlagwörter
Digitalisierung
Künstliche Intelligenz
Artificial Intelligence
KI
Digitalization
AI
Deep Learning
Bankwesen
Zukunft der Arbeit
Arbeitssoziologie
Information Technologies
Arbeitsforschung
Sociology of Work
Industriesoziologie
Dienstleistungsarbeit
ADM
Care Work
Pflegearbeit
Digitalisierung von Arbeit
Job Autonomy
Service work
Digital labour
Labour Research
Arbeitsautonomie
Banking services
Digital Taylorism
Industrial Sociology
Digitalization of work
Algorithmic Decision-Making
