Exploring Service Productivity
ISBN:
978-3-658-23035-7
Auflage:
1st ed. 2019
Verlag:
Springer Fachmedien Wiesbaden GmbH
Land des Verlags:
Deutschland
Erscheinungsdatum:
26.07.2018
Reihe:
Markt- und Unternehmensentwicklung Markets and Organisations
Format:
Softcover
Seitenanzahl:
344
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Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
Schlagwörter
Biografische Anmerkung
Claudia Lehmann received her PhD from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity.
Industry Forward and Technology Transformation in Business and Entrepreneurship
Erscheinungsjahr:
2023
